The University's information services division has been restructured to better focus on customer service and is now known as Information Technology Services (ITS).

The operational units within ITS include infrastructure services, administrative applications, instructional technology and academic computing, the University archives and customer service and support.

"The primary focus of the new organization is customer service and satisfaction," said Lev Gonick, vice president and chief information officer. "We have realigned our talent to better serve our customers.

"For example, last week our help desk and technicians were in the residence halls ready and willing to help students get connected to the new network," Gonick continued. "In addition, we created a new area-instructional technology and academic computing whose focus is academic technology-to be more supportive of faculty computing needs. The University will be seeing several highly visible customer service initiatives over the next academic year."

Infrastructure services, led by Barron Hulver, is responsible for middleware, network engineering and security, operations, enterprise storage and consolidated server engineering. Colleen Nagy heads administrative applications, which supports core administrative systems as well as core community tools, including production support for the forthcoming new IMAP e-mail system and CWRU's first ever University-wide calendaring system. Sharon Scinicariello directs the new instructional technology and academic computing area, while John Molnar manages the customer service and support organization. Dennis Harrison continues to direct University archives.

In addition to the five operational areas, several new initiatives are under way. A Project Management Office will be created and led by Bruce Richard. Jeff Gumpf, University technical architect, will guide the way to the new network infrastructure, while Ron Ryan heads the Campus Enterprise Portal project. Bob Jefferis is responsible for UWIN2, the University-wide Integrated Information System, and Dell Klingensmith leads the way for Strategic Technology Partnerships and Affiliates. Jim Nauer will implement Storage Area Network, and Harry Berger will coordinate Mainframe Transition.

"Our goal for the new organization is to work very closely with the Faculty Senate Committee on Information Resources, the ITS Planning and Advisory Committee and the Council of Technology Officers to help achieve the goals of the University" Gonick said.

Detailed information about the organizational changes can be found at http://www.cwru.edu/its.