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General
Schedule of Classes
When Can I Register?
Advising Holds
Registration
Permissions
General
How do I access the new Student Information System (SIS)?
Go to www.case.edu/erp/sis and log in with your Case network ID and password.
When can I access the new Student Information System (SIS)?
SIS is available 24/7. However, system maintenance will occasionally be required. This will occur during the 3am to 6am maintenance window and will be announced ahead of time.
Can I use SIS from off campus?
Yes. However, if you work in an office or company with a firewall that prevents you from accessing web sites outside the company, your access may be blocked. Please contact your company’s system administrator for assistance.
Was the Student Information System designed by Case?
The system was purchased from Oracle/PeopleSoft and then configured by Case.
What does it mean when I get the message “Your User ID and/or Password are invalid?"
It could mean that you have not yet been assigned access to the new system or that your network ID is not yet activated. For assistance, please contact erpsis@case.edu.
How do I waive the health insurance plan?
Once you've registered for a term (fall or spring), you should see a message on your student center. The message will indicate that your health insurance has not been waived for the semester. There will be a yellow WAIVE button next to the message. You will be directed to read the policy and enter your insurance provider. Once you've saved this information, your health fee will be waived and the message on your student center will reflect this. There is no health fee for summer.
Why can't I see my class schedule on MyCase?
Many student data related portlets are no longer available through MyCase, including MySchedule. You can find your registration information in the Student Center when you login to the new Student Information System (SIS).
I am unable to view my unofficial transcript. After I enter the report type and click "view report," it says "processing," but nothing happens. How can I view the transcript?
It is likely that your browser's pop-up blocker is preventing the transcript from opening. If you are using Internet Explorer, go to Tools, Internet Options, and choose the Privacy tab. Under Pop-up Blocker, click Settings and add sis.case.edu to the Allowed Sites area. For more information or for help with another browser type, contact the help desk at 216-368-4357.
Schedule of Classes
How can I search for all seminars being offered?
Go to Course Component and choose "seminar" from the drop down menu. You may also need to choose a second search criteria such as "undergraduate" from Course Career.
How can I change the career that defaults in as a search criteria?
In SIS, on the left-hand menu select "Set Up SACR," and then "User Defaults." On the page that appears, select a default career by clicking the lookup icon (magnifying glass) next to Academic Career. The career you choose will be the career that defaults in as a search criteria when you go into Class Search through SIS. If you use the public Searchable Schedule of Classes, this career will not default in.
Where can I find more Schedule of Classes help?
See Schedule of Classes FAQs and also Schedule of Classes Help.
When Can I Register?
Who decides the priority system for when we can register?
Each school registrar/dean’s office decides on registration priority. The Office of Undergraduate Studies assigns the priority system for undergraduate students in such a way as to ensure fairness to all students. In the event that an incorrect appointment (registration start date) has been assigned, Undergraduate Studies will assist students in rectifying the situation. Appointments are based on the data that was in the student information system just prior to registration. If you suspect that your appointment is incorrect (based on this chart), please visit the Office of Undergraduate Studies in Sears 357 for assistance.
How are registration appointment dates determined for undergraduates?
Registration appointment dates for undergraduate students are determined by credit hours, graduation date and also admit term. See When Can I Register? for more information.
What time can I begin registering on my appointment date?
This varies depending on your school. From the Student Center, look at the Enrollment Dates section in blue on the right side of the page. If it shows "Open Enrollment Dates" you may begin after midnight on the day listed (click on "Open Enrollment Dates" to find the start day). If it shows "Enrollment Appointment" and you are a law student, you may start at 8am. If it shows "Enrollment Appointment" and you are not a law student, you may start at 7am.
Can I make changes to my schedule after my registration appointment date?
Yes. Your appointment date is only a start date. From that day forward, you will have access through the last day of the drop/add period. The only exception is for first time students registering for the first time during the summer. Once registered, first time students cannot make changes until the Friday before classes start in August.
Can I register in person before my appointment date?
No. We use the same priority system for walk-in registrations as we do for on-line registration.
Advising Holds
What is an advising hold?
An advising hold is placed on your record twice a year and will need to be removed by your advisor before you can register. The hold replaces the PIN process used with the previous registration system.
How does my advising hold get released?
Your advising hold can be released by your advisor through SIS.
Can an advising hold be released remotely – my advisor is off campus.
Yes. SIS is accessible off campus.
What if my advisor is not available?
If your advisor is not available to meet with you during the advising period, undergraduate students should see the Departmental Representative for your major (see the Handbook for Undergraduate Students for a list of Departmental Representatives) and graduate students should contact your department. If you are still unable to reach anyone to have your advising hold released, you may contact the Office of Undergraduate Studies or the School of Graduate Studies.
Which advisor do I see if I have more than one major?
You are expected to consult with each advisor for each major, but you can have your advising hold released by either advisor if you are a double major or dual degree.
What if my advisor doesn't have me on his or her advising roster?
If you are enrolled as a student in the following careers, here is a list of contacts to assist you with this issue:
The University Registrar's Office cannot release advising holds.
Registration
Where do I go to register?
Registration will be accessed from the new Student Information System (SIS). For step-by-step registration instructions, see Enrolling in classes. To learn more about the Student Information System, please see the project web site.
What should I do if I have a hold on my record?
If you have a hold on your record, it will be indicated in the Student Center message box entitled Holds. Click on the details link to display all of your holds. Click on each individual hold for specific information, such as the reason for the hold and what action to take to have it released. Note: See the section above for more information on Advising Holds.
What if the course is full?
If a course is full, you cannot register for it. You will need to request permission from the instructor through SIS. (See Requesting a Permission for instructions.) If the instructor chooses to allow you into the course, then the instructor will grant the permission for you and you will receive a notification email. If the instructor grants the permission, you must still register for the course. The instructor permission is not a course registration; it is only consent to register. You will be able to view all permissions granted to you in the student system.
I have the prerequisite but the system won't allow me to register for the course. What should I do?
Email registrar@case.edu for assistance.
What will happen if you try to register for classes with conflicting times?
The system will prevent registration for classes that conflict with each other. You will need to request permission through SIS. (See Requesting a Permission for instructions.) Permission to allow registration for courses that have a time conflict can be granted by either instructor. If you are granted permission, you will receive a notification email. Please print the email and bring it in person to the Registrar's Office, Yost 110, in order to register for the course.
What should I do if a class time conflicts with the band time?
This is considered a class time conflict and must be handled as described above.
Will the system fail if everyone clicks enroll at the same time?"
No, the system should not fail. Enrollment requests are processed in the order in which they are received. One way to more quickly access available spots in a limited enrollment course would be to omit large, unlimited enrollment courses from your cart prior to enrolling. Once you are registered for your other classes, you can then add the large course.
Some courses have labs associated with them. What happens if you get into a lecture but cannot get into a lab?
If the associated lab you choose is full, you will get an error stating that it is full and you will need to choose another lab to enroll in or you can request permission to enroll in the closed class through SIS. (See Requesting a Permission for instructions.)
Will the system allow me to register now for a course for fall when I'm taking its prerequisite this summer?
Yes, as long as you register first for the course that is the prerequisite. For example, you would need to register for MATH 123 for summer before you could register for MATH 124 for fall.
I am a graduate student and I am trying to register for an undergraduate course, but when I search for it in the Schedule of Classes, I can't find the course. What should I do?
If you are using the Class Search through SIS, you will need to change the Course Career on the search page to Undergraduate (or blank) since it defaults to Graduate.
How do I drop class?
During the drop/add period, you can drop a class through SIS. (See Academic Calendar for dates.) From the Student Center, choose "Enrollment: Drop" from the drop down menu under Academics. On the page that appears, you will see the courses you are enrolled in. Click the box to the left of the course(s) you wish to drop and then click Drop Selected Classes. Click Finish Dropping to process your drop request. Next you will see the results of your request - "Success: dropped" or "Error: unable to drop class."
What do I do if a course requires consent to drop it?
If you try to drop a course that requires drop consent, you will receive an error message telling you that the course requires instructor consent or departmental consent to drop it. The Class Detail will also show this information. If consent is required, request permission to drop through SIS. (See Requesting a Permission for instructions.)
How do I drop all the classes for which I'm registered?
In order to drop the last class on your schedule, even if the term hasn't started, you will need to complete the Request to Withdrawal form, obtain the appropriate signatures and submit to the Registrar's Office.
How do I change the units for which I'm registered on a variable unit course?
When you attempt to register for a variable unit course, there is a drop down menu where you can choose the specific number of units. It always defaults to the lowest possible value. If you're already registered for a course and need to change the hours, you may do so during the drop/add period. (See Academic Calendar for dates.) Click the Enroll link, select the appropriate term, click Continue, then click the Edit tab. Any courses that are variable units or have other editable options will appear in a drop down list. You can then select the course you'd like to change and click "Proceed to Step 2 of 3". You'll see an enrollment screen where you can select the appropriate number of units, then click Next. On the next screen you will confirm your changes by selecting "Finish Editing".
Where can I see the total number of units for which I'm registered?
From the Student Center, choose "Grades" from the drop down menu under Academics. Next, choose the term you would like to view and click "continue." Under the section Term Statistics you can view your total "graded units" or "in progress units" for the term.
Will SIS allow me to register for two courses with conflicting exam times?
Yes.
Why does my Student Center say "You are not enrolled in classes" when I have registered for fall?
The Student Center defaults to the current term. Choose "Class Schedule" from the drop down menu under Academics and you will get the option to view your schedule for a different term.
Permissions
What do I do when permission is needed to add a course?
You will need to request permission from the instructor of the course through SIS. (See Requesting a Permission for instructions.) If the instructor chooses to allow you into the course, then the instructor will grant the permission for you and you will receive a notification email. If the instructor grants the permission, you must still register for the course. The instructor permission is not a course registration; it is only consent to register. You will be able to view all permissions granted to you in the student system.
How do I know if I have been granted permission to take a course?
From the Student Center, click on "Enroll" and then "Permissions" to see this information.
How do I know if I have been granted permission for an overload of credit hours?
From the Student Center, click on "Enroll" and then "Term Information", "View my enrollment dates", pick a term and click "Next". The overload limit will be shown in the "Max Total Units" column.
What should I do if I see, "Error: This class requires permission to enroll. This class
is scheduled in a session where permission is now required to enroll?"
You may only drop/add courses in dynamically dated sessions until the last day of the month before the session starts. For example, the last date you could drop/add a dynamically dated course in SIS for the May session was 4/30. Please come in person to the Registrar's Office to drop/add after this deadline. Note: To determine the session in which a course is being offered, from Class Search go into the class detail page and in the first section you will find the session.
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