; mso-list:l1 level1 lfo4;tab-stops:list .25in'>6.      Scherkenback WW.  The Deming Route to Quality and Productivity (Washington, D.C.: Ceepress Books, 1986)

 

7.      Kouzes JM and Posner BZ.  The Leadership Challenge (San Francisco: Jossey-Bass Publishers, 1995), chapters 1-3.