Information
Technology
Services

Server and Storage Engineering Services

Mission

The Server and Storage Engineering group within Technical Infrastructure Services of ITS is responsible for centralized servers, centralized disk storage, and network backup systems. Our centralized servers currently consist of a variety of Unix servers, Windows servers, and Novell Netware servers.

We have designed a new high-availability server and storage architecture based on the latest server load-balancing, server clustering, and storage virtualization technologies. Our objective is to transform our server and storage services by migrating mission-critical services to this new architecture in order to improve the reliability of our services, reduce the number of different platforms we support, optimize the number of servers needed to support the services we offer, and reduce the amount of time needed to implement new services.

Our People

• Brian Christian - Manager, Servers and Storage
• Unix, SAN, and NAS Team
• Jim Nauer - Manager, Unix team
• Dusan Ignjatovic - Server Backups
• Don Weyel - Unix
• Riley Wilson - Unix, SAN/NAS, Novell, Backups
• Windows Team
• Tim Van Oss - Manager, Windows Team
• Martin Hines - Windows
• Rick Kramer - Windows, WSUS
• Cheshana Marshall - Windows, Altiris Deployment Server
• David Miller - Windows, Symantec System Center

Server Service Level Agreement

• Server and Storage Engineering Service Level Agreement (Draft)
  • Service Level Agreement
  • Service Level Agreement Appendix A - Windows
  • Service Level Agreement Appendix B - Solaris (rev. 8/2003)
  • Service Level Agreement Appendix B - Solaris (rev. 8/2008)
  • Service Level Agreement Appendix C - Red Hat Linux (rev. 9/2003)
  • Service Level Agreement Appendix C - Red Hat Linux (rev. 8/2008)
  • Service Level Agreement Appenix D - Escalation Procedure (to be written)
• Server Architectural Models
• Server Standard Platforms and Management Architecture
• Solaris Development Setup

Ordering

• Backup Services
• Manged Server service
• File Sharing service (NAS)

Links of Interest

• Server statistics
• Network statistics
• File Servers (NetWare)
• Storage--SAN/NAS
• CWRU User Support Information for Unix (informative, but outdated)
• Internal Resources (restricted access)

Random Technical Links of Interest

• Safari Tech Books Online
• Storage Network Industry Association
• Fibre Channel Industry Association
• IETF IP Storage
• CIFS Technical Reference
• Seagate Interface Information
• iSCSI draft
• Some possible books:
  • Designing storage area networks : a practical reference for implementing Fibre Channel SANs / Tom Clark
  • IP SANs : a guide to iSCSI, iFCP, and FCIP protocols for storage area networks / Tom Clark
  • The essential guide to storage area networks / John Vacca
  • Fibre Channel Bench Reference: Technical Guide to Serial SCSI-3 (ENDL SCSI Series)
  • Building SANs with Brocade fabric switches [electronic resource] / Chris Beauchamp, Josh Judd ; Benjamin Kuo, contributor
  • Novell's guide to storage area networks and Novell cluster services [electronic resource] / Stephen C. Payne and Robert Wipfel See Chapter 2.
  • Veritas series
  • Solaris Internals
  • UNIX internals : the new frontiers / Uresh Vahalia
• RAID information