Enterprise
Applications Services (EAS) provides development and production support
for institutional based systems for academic and administrative areas
of the university. These areas include Human Resources, Financials,
Student Services, and the Software Center. EAS also provides the
infrastructure for decision support through the creation and
maintainence of data marts.
The Help Desk, powered by PerceptIS, brings world
class help desk services to students, faculty, and staff at
Case. Services include:
- Enhanced self-service and knowledge tools at http://help.case.edu
- Walk-in centers at Sears and at Perceptis
House
- Remote desktop management capabilities
- 1 free computer drop-off at a walk-in center
for diagnosis and repair of software and network related issues
- Fee based annual packages that include
unlimited technical dispatches where dispatch is typically within one
hour to one business day
For more information, visit case.edu/its/estore/epartners/perceptis/
The Information Security Program at Case
encompasses a broad set of activities throughout the university
involved with the protection of information and critical IT
infrastructure. The department implements Information Security
Plan through four key functions:
- Policy
- Information Technology Policy
- Information Security Policy
- Standard processes and procedures
- Controls
- Authentication and Access Controls
- Risk Management
- Defenses
- Incident Response
- Security Infrastructure
- Businesss Continuity Planning/ Disaster
Recovery Planning
- Training
and Education
In coordination with faculty, students, and
administration, Instructional Technology and Academic Computing (ITAC)
assists the development of emerging technologies and supports current
technologies that enhances teaching and learning at Case. Through
technology support and professional development, ITAC supports the
University community in its endeavor to experience, explore,
collaborate and extend learning beyond its traditional bounds.
- MediaVision
works with streaming media, video conferencing, and digital imaging.
- In the New Media
Studio digital video, virtual reality, hand held computers, and 3D
photography are everyday tools for pushing the forward bounds of
educational technology.
- The Student
Technology Consultant program sends specially trained students out
to help faculty with their computing needs such as multi-media, web
sites, video editing, and on-site application support.
The goal of the PMO is to provide tools, methodologies, and resources
to help University project managers become more successful, and to
streamline and automate many of the management tasks.
Research Computing works to facilitate
cost-effective access to Information Technology resources for the
research community at Case. These resources include:
ITS is prepared to assist the Case research community in optimal
utilization of Case IT resources and expertise. We work with
researchers on incorporating the use of ITS services into their grant
proposals in order to focus scarce resources more directly on the
research agenda, not on maintaining the technical infrastructure
required to support it. Although ITS does not directly provide
scientific or statistical programming services, we may be able to
assist you in finding such services.
The Strategic Technology Alliance is a
partnership among non-profit and government organizations who share a
common vision of the benefits to Cleveland from full participation in
the digital 21st century. Our goal is the delivery of advanced
information technology capabilities to the organizations and residents
of Greater Cleveland in order to address community needs for education,
job training, health care, cultural enrichment, research, economic
development and empowerment, and civic participation.
A wired and wireless network second to none
requires its fair share of support and TIS is there to support it. They
also manage the ITS webservers and backup systems.
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