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Standards of Performance

  • Our staff is committed to delivering timely, precise and friendly service to each of our customers.
  • We will assess the needs of our customers and strive to exceed their expectations.
  • We will respond to our customers' inquiries in a friendly manner.
  • We will acknowledge the receipt of a customers' request within 24-48 hours and follow through on their request within a timely manner.
  • We will not discuss customers' confidential information.
  • We will design and deliver innovative and effective programming to our customers.
  • We will provide accurate and consistent information to our customers.