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DocShare - Number of Individual Accounts
DocShare individual accounts
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Faculty
Staff
ITS Home
About ITS
Current Projects
Operational Excellence
Adoption of Web 2.0 tools - DocShare - Number of Individual Accounts
Adoption of Web 2.0 tools - DocShare - Number of Organizational Accounts
Adoption of Web 2.0 tools - Google Apps - Number of Users
Blackboard - Active Course Sites
Blackboard Uptime
Blog - Number of Blogs
Blog - Total Active Blog Users
Blog - Total Active Blogs
Blog - Total Blog Entries
Blog - Total Blog Page Hits
Blog - Total Blog Users
Data Warehouse - Number of active users per month
Data Warehouse - Number of reports created
Data Warehouse - Number of user accounts created
DBA Tickets - DBA Average time to close tickets
DBA Tickets Closed
DBA Tickets Opened
Email - Deliveries to Case Mailboxes
Email - Number of Inbound Messages Processed
Email - Number of Outbound Messages Processed
Email - Spam Detected
Email - Total Messages
Email - Viruses Discarded
Email Uptime
Emergency Notification System - Number of people enrolled in emergency notification
Emergency Notification System - Percent of affiliates enrolled in emergency notification
Emergency Notification System - Percent of faculty enrolled in emergency notification
Emergency Notification System - Percent of staff enrolled in emergency notification
Emergency Notification System - Percent of students enrolled in emergency notification
ERP - Financials Uptime
ERP - HCM Uptime
ERP - PeopleSoft EPM/Data Warehouse Uptime
eStore - Corporate Sprint Accounts Purchased
eStore - Institutional Dell Purchases - Desktops
eStore - Institutional Dell Purchases - Notebooks
eStore - Software Center Downloads
Help Desk - Average Call Answer Time
Help Desk - Calls and Emails
Help Desk - Cases Acknowledged within SLA-required Time (total)
Help Desk - Cases Acknowledged within SLA-Required Time - High Priority
Help Desk - Cases Acknowledged within SLA-Required Time - Low Priority
Help Desk - Cases Acknowledged within SLA-Required Time - Medium Priority
Help Desk - Cases Acknowledged within SLA-Required Time - Urgent Priority
Help Desk - Cases Resolved within SLA-Required Time (total)
Help Desk - Cases Resolved within SLA-Required Time - High Priority
Help Desk - Cases Resolved within SLA-Required Time - Medium Priority
Help Desk - Cases Resolved within SLA-Required Time - Urgent Priority
Help Desk - Negative call abandon rate
Help Desk - PerceptIS Satisfaction
Help Desk - Same Day Resolution Rate
Human Capital Management - HCM - Number of logons - Faculty
Human Capital Management - HCM - Number of logons - Staff
Human Capital Management - HCM - Number of logons - Students
ITS Annual Survey - Measures of Success - Importance of ITS Resources - All Users
ITS Annual Survey - Measures of Success - Importance of ITS Resources - Faculty
ITS Annual Survey - Measures of Success - Importance of ITS Resources - Staff
ITS Annual Survey - Measures of Success - Importance of ITS Resources - Students
ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - All Users
ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - Faculty
ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - Staff
ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - Students
ITS Quality of Work Life - Case Western Reserve University ITS Staff Satisfaction
ITS Quality of Work Life - National Average IT Staff Satisfaction
Launchpad and Mobile - Launchpad Monthly Unique Visitors
Launchpad and Mobile - Launchpad Total Hits
Launchpad and Mobile - Launchpad Uptime
Launchpad and Mobile - Mobile Monthly Unique Visitors
Launchpad and Mobile - Mobile Total Hits
Launchpad and Mobile - Mobile Uptime
MediaVision - Courseware Enrollment
MediaVision - Courseware Stream Views
MediaVision - Percent of classrooms at Level II/III Technology Enhanced Classrooms
MediaVision - Second Life - Number of Academic Events using ClevelandPlus
MediaVision - Second Life - Number of Programs using ClevelandPlus
MediaVision - TECs in Operation
MediaVision - Videoconferencing Endpoints
Network - Devices Connected to the Network
Network - Inbound Bandwidth Usage (Total Off Campus, Mbit/sec)
Network - Number of Simultaneous Wireless Users
Network - Outbound Bandwidth Usage (Total Off Campus, Mbit/sec)
Network Uptime
Research Compute Cluster - Compute nodes availability
Research Compute Cluster - Number of Nodes
Research Compute Cluster - Processor Utilization
Research Compute Cluster - Projects Currently Using the Cluster
Research Compute Cluster - Total Users of the Cluster
Storage - Backups Performed
Storage - Gigabytes Backed Up
Storage - SAN utilization (total)
Storage - Successful Backups
Telephone Services - Minutes of Long Distance Calling
Telephone Services - Unified Messaging Mailboxes Created
Web Server - Average Unique Visitors
Web Server - Total hits
Web Server Uptime
Wiki - Edits to Articles
Wiki - Logins
Wiki - Number of Wiki Articles
Wiki - Users
Wiki - Views of Articles
Dashboard Graphs
Dashboard Charts