ITS Dashboard

DocShare - Number of Individual Accounts

DocShare individual accounts

NAVIGATE

Operational Excellence

Adoption of Web 2.0 tools - DocShare - Number of Individual Accounts

Adoption of Web 2.0 tools - DocShare - Number of Organizational Accounts

Adoption of Web 2.0 tools - Google Apps - Number of Users

Blackboard - Active Course Sites

Blackboard Uptime

Blog - Number of Blogs

Blog - Total Active Blog Users

Blog - Total Active Blogs

Blog - Total Blog Entries

Blog - Total Blog Page Hits

Blog - Total Blog Users

Data Warehouse - Number of active users per month

Data Warehouse - Number of reports created

Data Warehouse - Number of user accounts created

DBA Tickets - DBA Average time to close tickets

DBA Tickets Closed

DBA Tickets Opened

Email - Deliveries to Case Mailboxes

Email - Number of Inbound Messages Processed

Email - Number of Outbound Messages Processed

Email - Spam Detected

Email - Total Messages

Email - Viruses Discarded

Email Uptime

Emergency Notification System - Number of people enrolled in emergency notification

Emergency Notification System - Percent of affiliates enrolled in emergency notification

Emergency Notification System - Percent of faculty enrolled in emergency notification

Emergency Notification System - Percent of staff enrolled in emergency notification

Emergency Notification System - Percent of students enrolled in emergency notification

ERP - Financials Uptime

ERP - HCM Uptime

ERP - PeopleSoft EPM/Data Warehouse Uptime

eStore - Corporate Sprint Accounts Purchased

eStore - Institutional Dell Purchases - Desktops

eStore - Institutional Dell Purchases - Notebooks

eStore - Software Center Downloads

Help Desk - Average Call Answer Time

Help Desk - Calls and Emails

Help Desk - Cases Acknowledged within SLA-required Time (total)

Help Desk - Cases Acknowledged within SLA-Required Time - High Priority

Help Desk - Cases Acknowledged within SLA-Required Time - Low Priority

Help Desk - Cases Acknowledged within SLA-Required Time - Medium Priority

Help Desk - Cases Acknowledged within SLA-Required Time - Urgent Priority

Help Desk - Cases Resolved within SLA-Required Time (total)

Help Desk - Cases Resolved within SLA-Required Time - High Priority

Help Desk - Cases Resolved within SLA-Required Time - Medium Priority

Help Desk - Cases Resolved within SLA-Required Time - Urgent Priority

Help Desk - Negative call abandon rate

Help Desk - PerceptIS Satisfaction

Help Desk - Same Day Resolution Rate

Human Capital Management - HCM - Number of logons - Faculty

Human Capital Management - HCM - Number of logons - Staff

Human Capital Management - HCM - Number of logons - Students

ITS Annual Survey - Measures of Success - Importance of ITS Resources - All Users

ITS Annual Survey - Measures of Success - Importance of ITS Resources - Faculty

ITS Annual Survey - Measures of Success - Importance of ITS Resources - Staff

ITS Annual Survey - Measures of Success - Importance of ITS Resources - Students

ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - All Users

ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - Faculty

ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - Staff

ITS Annual Survey - Measures of Success - Satisfaction with ITS Resources - Students

ITS Quality of Work Life - Case Western Reserve University ITS Staff Satisfaction

ITS Quality of Work Life - National Average IT Staff Satisfaction

Launchpad and Mobile - Launchpad Monthly Unique Visitors

Launchpad and Mobile - Launchpad Total Hits

Launchpad and Mobile - Launchpad Uptime

Launchpad and Mobile - Mobile Monthly Unique Visitors

Launchpad and Mobile - Mobile Total Hits

Launchpad and Mobile - Mobile Uptime

MediaVision - Courseware Enrollment

MediaVision - Courseware Stream Views

MediaVision - Percent of classrooms at Level II/III Technology Enhanced Classrooms

MediaVision - Second Life - Number of Academic Events using ClevelandPlus

MediaVision - Second Life - Number of Programs using ClevelandPlus

MediaVision - TECs in Operation

MediaVision - Videoconferencing Endpoints

Network - Devices Connected to the Network

Network - Inbound Bandwidth Usage (Total Off Campus, Mbit/sec)

Network - Number of Simultaneous Wireless Users

Network - Outbound Bandwidth Usage (Total Off Campus, Mbit/sec)

Network Uptime

Research Compute Cluster - Compute nodes availability

Research Compute Cluster - Number of Nodes

Research Compute Cluster - Processor Utilization

Research Compute Cluster - Projects Currently Using the Cluster

Research Compute Cluster - Total Users of the Cluster

Storage - Backups Performed

Storage - Gigabytes Backed Up

Storage - SAN utilization (total)

Storage - Successful Backups

Telephone Services - Minutes of Long Distance Calling

Telephone Services - Unified Messaging Mailboxes Created

Web Server - Average Unique Visitors

Web Server - Total hits

Web Server Uptime

Wiki - Edits to Articles

Wiki - Logins

Wiki - Number of Wiki Articles

Wiki - Users

Wiki - Views of Articles

Dashboard Graphs

Dashboard Charts

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