Cases Acknowledged within SLA-Required Time - Urgent Priority
ITS Strategic Initiative
Communications and Customer Support Services
| Date | Value |
|---|---|
| 2009-03-31 | 100.00% |
| 2009-04-06 | 100.00% |
| 2009-04-09 | 0.0000% |
| 2009-04-16 | 100.00% |
| 2009-04-17 | 100.00% |
| 2009-04-22 | 0.0000% |
| 2009-04-24 | 100.00% |
| 2009-04-30 | 0.0000% |
| 2009-05-05 | 0.0000% |
| 2009-05-06 | 100.00% |
| 2009-05-11 | 100.00% |
| 2009-05-12 | 50.000% |
| 2009-05-13 | 0.0000% |
| 2009-05-15 | 100.00% |
| 2009-05-20 | 50.000% |
| 2009-06-01 | 100.00% |
| 2009-06-11 | 100.00% |
| 2009-06-16 | 100.00% |
| 2009-06-17 | 0.0000% |
| 2009-06-29 | 100.00% |
| 2009-06-30 | 0.0000% |
| 2009-07-01 | 50.000% |
| 2009-07-02 | 100.00% |
| 2009-07-06 | 100.00% |
| 2009-07-08 | 0.0000% |
| 2009-07-09 | 100.00% |
| 2009-07-10 | 100.00% |
| 2009-07-15 | 100.00% |
| 2009-07-19 | 0.0000% |
| 2009-07-20 | 0.0000% |
| 2009-07-23 | 100.00% |
| 2009-07-30 | 100.00% |