Educational Support Services
Educational Support Services
4 Yost Hall
368-5230
368-3059 (TDD)
The Office of Educational Support Services (ESS) assists students in all phases of their academic development. Through advising, tutoring, group programs, and individual consultation, the ESS staff serves all CWRU students by providing opportunities for academic assessment and self-improvement. ESS also coordinates programs addressing the academic and adjustment needs of specific student populations: participants in CWRU's Minority Scholars Program (MSP), commuting students, and nontraditional students. These groups of students are also encouraged to use the ESS Electronic Learning Center, a center that houses fully networked computers and a laser printer and is staffed by trained student assistants.
ESS utilizes a large team of trained student paraprofessionals. Learning Assistants (LAs) serve as ESS representatives in the residence halls, working with Residence Life staff to provide special support and outreach to first-year residential students. Commuter Assistants (CAs) address the needs of first-year commuting students through individual contacts, programs, and newsletters. Peer Assistants (PAs) work together to plan and coordinate activities for their assigned PA families, groups of first-year MSP students. In addition, ESS employs a large corps of carefully selected and trained student tutors who function as individual tutors, walk-in tutors and supplemental instruction leaders.
Reading and Learning Strategies is a noncredit course developed by the Office of Educational Support Services. The course is offered at the beginning of each semester and helps students analyze and improve their reading and study habits. The course includes diagnostic testing, classroom instruction, and ongoing use of the Reading Lab for individualized improvement in reading rate and comprehension.
Educational Support Services coordinates training seminars for graduate teaching assistants and administers graduate testing. ESS is also the home of CWRU's student community service learning program, Project STEP-UP, which enables CWRU students to tutor Cleveland public school seventh and eighth grade students.
Tutoring is offered in all undergraduate course work. Tutors are CWRU undergraduate and graduate students selected based on faculty recommendations. These student-tutors must not only demonstrate excellence in their academic subject area, but must also attend training sessions in basic study skill techniques, test-taking tips, and time management ideas. Though subject to regular review by the department, individual tutoring can be on-going, with the student and assigned tutor deciding on a mutually convenient schedule of meetings.
Walk-in Tutoring Clinics operate four nights a week in the residence halls as well as one afternoon in the Learning Center. Experienced tutors are available to help individuals and groups with problems or questions in calculus, chemistry, biology, physics, and computer science. In addition, ESS provides Supplemental Instruction consisting of twice-weekly tutored group sessions for designated courses.
The Office of Educational Support Services serves as the resource center and ombudsman for CWRU students with disabilities. Students with physical disabilities, whether permanent or temporary, can be helped with appropriate supplies and with special arrangements including responsive transportation. Students with diagnosed learning disabilities are eligible for classroom accommodations as well as individual support and advising. The ESS Electronic Learning Center houses special equipment for the visually-impaired, and the department operates a TDD telephone line for the hearing impaired.
CWRU Provost's Office --
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